Terms of Use

Effective date: May 25, 2026

These Terms of Use (“Terms”) govern your access to and use of OnNetwork (the “Service”), operated by OnNetwork (“OnNetwork,” “we,” “us,” or “our”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance and Eligibility

You must be at least 18 years old to create an OnNetwork account on your own.
Users aged 13 to 17 may use the Service only with verifiable parental or legal-guardian consent, and the parent or guardian remains responsible for the account and the minor’s compliance with these Terms.
Children under 13 are not permitted to create or use an OnNetwork account. If we learn that a user under 13 has registered, we will close the account.
You represent and warrant that all information you provide is accurate and current.

By creating an account, you accept these Terms and our Privacy Policy.

2. Accounts and Account Security

You are responsible for safeguarding your password and for any activity under your account.
Notify us promptly at privacy@onnetwork.com if you believe your account has been compromised.
You must keep your contact and profile information accurate, including any information relating to age, parental consent, or professional qualifications.

3. Acceptable Use

You agree not to:

Harass, threaten, defame, or otherwise harm any other user, including mentors, students, or staff.
Use the Service to interact with a minor in a one-on-one session without the minor’s parent or legal guardian being informed and able to supervise.
Solicit or arrange payments outside the Service for lessons booked through the Service.
Impersonate any person or misrepresent your affiliation, qualifications, or credentials.
Post or transmit content that is illegal, sexually explicit involving minors, hateful, infringing, fraudulent, or otherwise harmful.
Attempt to interfere with the Service, including by scraping, reverse-engineering, probing for vulnerabilities, or circumventing access controls.
Use the Service to send spam, chain messages, or unsolicited marketing.
Use the Service for any purpose that violates applicable law, including export controls and sanctions.

We may remove content, suspend, or terminate accounts that violate these rules.

4. Marketplace Role

OnNetwork is an online marketplace that connects independent mentors with students. OnNetwork is not a party to the educational relationship between mentor and student. Mentors are independent contractors and are solely responsible for the content and quality of their lessons. We do not employ mentors, supervise lessons, or guarantee any particular educational outcome.

You are responsible for evaluating any mentor or student before booking a lesson. Reviews, ratings, and profile information are provided as a convenience and do not constitute endorsements by OnNetwork.

5. Payments, Fees, Refunds, and Cancellation

Payments are processed by Stripe. By booking a lesson, you authorize Stripe to charge your payment method for the lesson price plus any applicable platform service fee and taxes.
Lesson pricing is set by mentors. The platform service fee is disclosed at checkout.
Refunds and cancellations are handled according to the cancellation policy disclosed in our Help Center / booking flow at the time of booking. Mentors may set their own cancellation windows within the limits we allow.
You agree to pay all fees and taxes associated with your use of the Service.
Chargebacks and disputed payments will be investigated. We may suspend accounts that engage in fraudulent payment activity.

6. Reviews

Reviews must be truthful and reflect your own honest experience.
Fake, incentivized, or paid reviews are prohibited. This includes any arrangement in which something of value is exchanged for a positive review.
Reviews involving incentives (for example, a discount or referral credit) must clearly and conspicuously disclose the incentive in compliance with the U.S. Federal Trade Commission Endorsement Guides.
We may remove reviews that violate these Terms or applicable law. We do not selectively remove negative reviews simply because they are negative.

7. Intellectual Property

Your content. You retain ownership of content you submit (“User Content”). By submitting User Content, you grant OnNetwork a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and distribute that content as necessary to operate and improve the Service. You represent that you have all rights necessary to grant this license.
OnNetwork IP. The Service, including its software, design, branding, and aggregated data, is owned by OnNetwork or its licensors and is protected by applicable intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.
Feedback. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use that feedback without restriction.
Copyright complaints. Send copyright infringement notices to privacy@onnetwork.com with the information required by 17 U.S.C. § 512(c)(3).

8. Third-Party Services

The Service uses third-party services, including but not limited to Stripe (payments), our hosting provider, and our email-delivery provider. Your use of third-party services is subject to those providers’ own terms and policies. We are not responsible for third-party services.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE QUALITY, ACCURACY, OR SUITABILITY OF ANY MENTOR, LESSON, OR USER CONTENT.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OnNetwork AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our aggregate liability for any claims arising out of or related to the Service is capped at the greater of (a) the total fees you paid to OnNetwork in the 12 months immediately preceding the event giving rise to the claim, or (b) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless OnNetwork and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) your User Content, (c) your violation of these Terms, or (d) your violation of any law or the rights of any third party.

12. Governing Law and Venue

These Terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws principles. Any dispute that is not subject to the arbitration clause below shall be brought exclusively in the state or federal courts located in [COUNTY], [STATE], and you consent to personal jurisdiction and venue in those courts.

Placeholder: Governing-law state, county, and venue need to be set by Ryan / counsel before public launch.

13. Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and OnNetwork agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) shall be resolved through final and binding individual arbitration rather than in court, except that you may bring claims in small-claims court if they qualify.

Arbitration shall be administered by a recognized arbitration provider (for example, the American Arbitration Association) under its then-current consumer arbitration rules.
The arbitration shall be conducted on an individual basis. You and OnNetwork waive any right to participate in a class action, collective action, or representative action.
Either party may seek injunctive relief in court for misuse of intellectual property.
You may opt out of this arbitration agreement by sending written notice to privacy@onnetwork.com within 30 days of first accepting these Terms.

Pending legal review: the arbitration clause and class-action waiver above need to be reviewed by counsel before public launch. Consumer-protection rules in California, Massachusetts, New Jersey, and Washington require special attention.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any violation of these Terms or for risks to the safety or integrity of the Service. You may stop using the Service at any time and may request account deletion via the privacy request form.

Sections that by their nature should survive termination (including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and arbitration) survive termination.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Service before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms:

Email: privacy@onnetwork.com
Postal address: To be provided.

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